Exchange or return

DrFertigo is proud of the range of quality products. We naturally hope that your order meets your expectations. Is this not the case for whatever reason? Then you can exchange or return your product (s). How does this work? We are happy to tell you that.
I want to exchange or return my product.
You have the right to cancel your order up to fourteen days after receipt without giving reasons. After the cancellation you have another fourteen days to return your product. In this case we will credit the full order amount, including the shipping costs. Only the costs for returning the product to are for your own account.
Returned products are only accepted if the items are undamaged and unopened, with original labels and tags. You must also add the completed return form to the return shipment, so that we can trace your shipment. Does the product you have returned meet these conditions? Then we will refund the amount due within fourteen days after registration to the account number you specified.
Note: risk and costs related to a return shipment are for your own account.
To which address can I return my product?
Products purchased in our webshop can be exchanged or returned via the address below:
Oudorperdijkje 14
1821 AM Alkmaar
We recommend that you only return items via the post office. The proof of shipment that you receive makes it possible to track your shipment if you send the product as a package. You can also return the product by appointment at the above location. Our employees are happy to help you make the choice for a new or replacement product or, together with you, look for a suitable solution in the event of a complaint.
Please note: we only accept undamaged and – if possible – unopened items, with original labels and tags and a fully completed return form!
When will I receive my return payment?
After receiving the return shipment, will transfer the amount due within fourteen days to the bank or account number you specified. Do you choose to return the purchased product to the location? Then the amount due will be returned immediately, provided the product has been received in good order.
Download return form