Exchange or Return
Can I exchange or return my product?
DrFertigo is proud of the range of quality products. We naturally hope that your order meets your expectations. Is this not the case for whatever reason? Then you can exchange or return your product (s). How does this work? We are happy to tell you that.
I want to exchange or return my product
You have the right to cancel your order up to fourteen days after receipt without giving reasons. After the cancellation you have another fourteen days to return your product. In this case we will credit the full order amount, including the shipping costs. Only the costs for returning the product to Plantenvoedingstore.nl are for your own account.
Returned products are only accepted if the items are undamaged and unopened, with original labels and labels. You also need to include the completed return form fully with the return shipment, so that we can track your shipment. Does the product you return meet these conditions? We will then return the amount due within fourteen days after registration to the account number you specified.
Note: risk and costs related to a return shipment are for your own account.
To which address can I return my product?
Products purchased in our web store can be exchanged or returned via the address below:
1821 AM Alkmaar
We recommend that you return items only through the post office. The shipping receipt that you receive makes it possible to track your shipment if you send the product as a package. You can also return the product by appointment to the above location. Our employees are happy to help you make a choice for a new or replacement product or to work with you to find a suitable solution to a possible complaint.
Please note: we only accept undamaged and – if possible – unopened items, with original labels and labels and a fully completed return form!
When will I receive my return payment?
After receiving the return shipment, Plantenvoedingstore.nl will transfer the amount due within fourteen days to the bank or account number you specified. Do you choose to return the purchased product on location? Then the amount due, provided that the product has been received in good order, is returned immediately.