In order to offer visitors to DrFertigo the best possible service, we have listed the most frequently asked questions for you. Is your question not listed? Contact us via the contact form. Our team will answer your question as soon as possible. You can also contact DrFertigo.nl by calling +31 72 808 01 31
Shipping and delivery
It is not mandatory to create an account on DrFertigo, but it is useful. If you create an account, your log-in and order details will be automatically displayed when you log in to our website. Especially if you order products more often in our webshop, this will save you a lot of time. You do not have to enter your details yourself, we will do that for you.
- The Netherlands
Yes, we offer track & trace once your order has been shipped.
Your order will be shipped the day after your payment has been received. Please note that no payments are processed on weekends and public holidays.
If we have received an incorrect address, we can only change this if your order has not yet been processed. Unfortunately, we cannot be held responsible for resending.
We offer free shipping throughout the Netherlands.
Within Europe we use a standard shipping rate of $ 8.95
We guarantee you will receive your order within 21 business days or we will resend your order for free. We recommend that you check the shipping address again before placing your order as a free return is only possible if we provided the correct address in the original order.
We do our best to pack your order as well as possible. Unfortunately, we cannot control how your package is handled. If your products are damaged, send us a photo of the damaged package and we will send you replacements.
If you want to cancel or change your order, this is only possible if we have not yet processed your order. If your order has not been processed and you want to change your order, we must cancel it first. You can then place a new order with the desired changes.
As a customer of DrFertigo you determine how you pay for your order. We offer different payment methods. In our webshop you can pay via iDeal, bank transfer and Bancontact. We also offer various international payment methods.
Bank transfers are received within five business days on average, but can take up to 10 business days. Please note that if you have not added the order number, it may take longer to connect and approve the transfer with an order. We check this every day after payment is received. We will update your order and you will receive a status update by email.
Can I return my products with a refund?
Due to quality control, we cannot accept returned products for a refund.