Privacy Policy

We handle your data safely
 
Guaranteeing your privacy is of great importance to DrFertigo. We therefore adhere to the privacy law. This means that your data is safe with us and that we always handle it properly. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. In this privacy statement we explain what we do at our website and webshop with information that we collect about you. This privacy policy applies to the use of the website and the services provided by R&M Concepts. If you have any questions or want to know exactly what we keep about you, please contact us via the contact form.
 
 
Order processing
 
When you place an order with us, we use your personal data to handle it properly. We may then pass on your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
 
For this we use your name and address, shipping and billing address, e-mail address, telephone number, IP address and payment details. We need this because of the contract we conclude with you. We keep this information until your order has been completed and seven years afterwards (that is the legal retention obligation).
 
Providing to third parties:
 
We work with certain companies that may receive the above-mentioned personal data from us. We work together with:
 
Our payment provider
Our postal companies
Our accounting program
 
About data processing
 
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data are transparent.
 
Web store software
 
WordPress website / webshop
 
Our webshop has been developed with WordPress software. Personal data that you make available to us for the benefit of our services will be shared with this party. WordPress has access to your data to provide us (technical) support, they will never use your data for any other purpose. WordPress is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. WordPress uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. WordPress reserves the right to share collected data within its own concern in order to further improve the service.
 
E-mail and mailing lists
 
MailChimp
 
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the “unsubscribe” link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.
 
Payment service provider
 
Pay.nl
 
We use the Payment Service Provider Pay.nl to process (part of) the payments in our webshop. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Pay.nl shares personal data and order data with post-payment service providers. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Pay.nl’s services for which it engages third parties. Pay.nl does not store your data longer than permitted by the legal deadlines.
 
Shipping and logistics
 
MyParcel
If you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel.