We handle your data safely
Handling of orders
When you place an order with us, we use your personal data to be able to handle it properly. We may then pass on your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your name and address, shipping and billing address, e-mail address, telephone number, IP address and payment details. We need this because of the contract we conclude with you. We keep this information until your order is completed and seven years after that (that is the legal storage obligation).
Providing to third parties:
We work together with certain companies that can receive the above-mentioned personal data from us. For the processing of orders we work together with:
- Our payment provider
- Our postal companies
- Our accounting program
About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
WordPress website / webshop
E-mail and mailing lists
Payment service provider
For the settlement of (part of) the payments in our webshop, we use the Payment Service Provider Pay.nl. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility) Pay.nl shares personal data and order data with after-payment service providers. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Pay.nl’s services for which it engages third parties. Pay.nl does not store your data longer than is permitted by the legal terms.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel. MyParcel uses this information only for the purpose of executing the agreement. In case MyParcel engages subcontractors, MyParcel also makes your data available to these parties.
Invoicing and accounting
For our records of our administration and accounting, we use the services of ADBPlus. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. For our records of our administration and accounting, we use the services of ADBPlus. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. ADBPlus is obliged to observe secrecy and will treat your information confidentially. ADBPlus does not use your personal data for purposes other than those described above.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In some cases R&M Concepts can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period is in effect. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.
Contact form and Newsletter
Via the contact form you can ask us questions. For this we use your name, e-mail address and the content of the message itself. We need this information because of the contract we conclude with you, ie the sales contract. We keep this information until we are sure that you are satisfied with our response and handling.
You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link. Your e-mail address will only be added to the list of subscribers with your permission. This data is saved until you cancel the subscription.
Your personal account information
It is possible to create an account before or during the order process to register. You must then enter information about yourself, such as an e-mail address and password. Then a username is generated for you. With that we create an account, on which you can log in with that username and a password of your choice. We keep this information until you cancel the account.
We also keep this information so that you do not have to re-enter the data and we can approach you more easily if necessary. You can adjust information via your account whenever you want.
We would like to send you information about offers and new products or services. We do this by e-mail or better by means of a newsletter as soon as you have registered for our mailing list or via social media, including Facebook.
You can object to receiving this information at any time. Each newsletter contains an unsubscribe link. You can block us or use the unsubscribe option.
Our webshop has advertisements. We do not publish these ourselves, so do ad parties with whom we work. Think of Google and Facebook, among other things. These parties keep track of whether you like them and use that information to show you only nice or interesting advertisements and offers in the future.
Provision to other companies or institutions
With the exception of the aforementioned partners, we will not, under any circumstances, provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this if there is a suspicion of a crime).
Social media buttons are included in our web store. With this, the administrators of these services collect your personal data.
When you visit our webshop for the first time, we present a notification with an explanation about cookies. Hereby we will ask for your agreement for the use of these cookies.
You can disable the placing of cookies via your browser, but some parts of our webshop will not work optimally anymore.
Through our website, cookies are placed from the American company Google as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations.
We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.
Security of personal data is of great importance to us. We ensure that your data is properly protected with us. We always adjust security and pay attention to what might go wrong. That’s why we have secure servers and our webshop is encrypted via an SSL certificate. This means that information about your address details and order is protected from the outside world.
When our web store changes, we must of course also adjust the privacy statement. Always pay attention to the date above and check regularly for new versions. We do our best to announce changes separately.
View, change or delete
If you have questions or want to know what personal information we have about you, you can always contact us. You will receive a response to your request within 30 days.
You have the following rights:
- receive an explanation of what personal data we have and what we do with it
- insight into the exact personal data we have
- to have errors corrected
- the removal of outdated personal data
- with drawing permission
- object to a particular usePlease note that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.
Right of objection and other rights
If you feel that we do not process or assist you in the correct way, then you have the right to file a complaint and we ask you to report it to us via firstname.lastname@example.org or to use the contact form.
If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then discontinue the processing. In spite of our efforts, are you not satisfied with the offered solution? Then it is possible to report your complaint to the supervisor. This is called the Dutch Data Protection Authority.
PO Box 1020
1810 KA Alkmaar
Chamber of Commerce number: 70715947
VAT identification number: NL858432511B01